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ABOUT

•  2,400 Employees
•  300 CRM users
•  Clouds – Sales, Service and ERP Integration
•  Locations – USA/Japan/Hong Kong/Europe

CHALLENGES

•  Lack of a single source of truth
•  Inefficient processes
•  Manual work

OUTCOME

• 360 Data – All Sales, Service and Ops processes managed on Salesforce
• 26-32% increase in Sales and Service team efficiency
Revenue 50% up! (the year after the implementation) :-)
$3.4 Billion Acquisition

ABOUT

• ~100 users
• CRM Functionality – Sales, Service, CPQ and Database Integration
• Locations – USA/Asia/Europe

CHALLENGES

• Lack of integration with backend/core products
• Disconnect between teams
• Lost revenue by inefficient renewal management

OUTCOME

• 100% Renewals in 2022!
• 360 Data – All Sales, Service and Users platform usage on one platform
$80 MILLION SERIES C FINANCING – VALUATION TO $1 BILLION!

ABOUT

• 215 Employees
• 35 users
• Clouds – Sales
• Location – USA and Tel-Aviv

CHALLENGES

• Consolidate all business processes
• Automate manual work
• Improve business performance and increase Sales

OUTCOME

• 22% Improvement in Lead conversion
• 31% increase in revenue
$100 MILLION SERIES B FINANCING

ABOUT

• 175 Employees
• 65 users
• Clouds – Service Cloud
• Location – USA

CHALLENGES

• 3 different brands, various case reasons, and methods to get support
• Lack of 360-view to manage cases, returns, inventory and product issues
• Overwhelmed with case load

OUTCOME

• 26% faster response time
• 13% reduction in number of support cases
• 40% growth in 2 years!

ABOUT

• ~50 users
• Clouds – CPQ
• Locations – USA

CHALLENGES

• 3 different brands, various case reasons, and methods to get support
• Lack of 360-view to manage cases, returns, inventory and product issues
• Overwhelmed with case load

OUTCOME

• 26% faster response time
• 13% reduction in number of support cases
• 40% growth in 2 years!